Blog

Maintenance: Client SDK and Viewer Update

Published on Jul 10, 2020 by Web.Support

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Yay, we deployed the July maintenance updates. The updates include several improvements and fixes. You don’t need to do anything. Keep supporting!

What’s new
  • The temporary ID has been increased from 10 to 12 digits. This are 1 Trillion unique ID’s.
  • Prevent accidental reloading of the website while sharing your screen.
  • Fixed a bug that caused connections to fail.
  • General user experience and performance improvements.

Greetings your Web (dot) Support Team!

Improved Control Performance

Published on Jun 10, 2020 by Web.Support

We are happy to announce that we have significantly improved control performance. The improvements are beining deployed in the comming days. Our services are available throughout the deployment. You don’t need to do anything.

Whats new
  • Improved performance and user experience.
  • The agent’s cursor now matches the position of the client’s pointer.
  • With a new button, you can take control if you really need it.

Thank you for being a part of our journey.