Augmented Reality Support

On any smartphone without downloading an App.

See and guide regardless of your location

Thanks to real-time communication with customers and technicians, you set your service apart from the competition, save yourself unnecessary on-site visits. Reduce your expenses and provide faster solutions to your customers. With Web.Support AR, problems can be shown immediately via live video and a quick solution can be implemented with the guidance of your experts. Go to https://ar.web.support using your smartphone and try our service for free.

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Step 1

Customer / service technician opens https://ar.web.support on his smartphone.

Step 2

The support agent uses a virtual finger to guide to the solution.

Step 3

Customer / service technician solves the problem.

What the support agent sees:

Support agent opens https://view.web.support, enters the temporary ID and guides the customer to the solution.

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Assessment before the visit

For problems that require a technician to visit, we offer the option to easily access your customer’s camera in order to take a picture before the visit.

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Commissioning

Enable your customers and service technician to commission your devices themselves with the help of AR instructions.

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Remote support

See what your customer sees via live video and guide them to a quick solution.

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Damage assessment

Insurance employees can use our service to record damage from their office. Without the need and expenses of a visit.